Who is TechMatters
Tech Matters Pty. Ltd.is a fully-fledged MSP – Managed Service Provider, specifically dedicated to Managing, Monitoring and Maintaining IT Infrastructure, both hardware and software and all the incumbent services surrounding your digital business environment. The critical nature of IT Systems and Infrastructure in business today has allowed us to mandate Service and Responsiveness. A dedicated team of IT specialists own and operate this hive of technological prowess.
A dedicated team of IT specialists.
Managed Services and/or a Service Level Agreements (SLAs) are a customised technology solution package designed to keep your IT environment running smoothly by providing a proactive approach. Service agreements provide us with a mechanism for responsive technical support services, proactive monitoring of critical services, a daily review of core health metrics, scheduled server and workstation maintenance and exclusive discounted rates for support and implementation of products and services. We work closely with you to determine what's important to you and your organisation.
- Technical support services using a well-equipped, single point of contact IT service desk/Help-Desk, offered in a time to provide an efficient support mechanism
- Scheduled maintenance services to keep your IT investment running smoothly and securely
- Quarterly Site Visits to ensure Hardware and Software are optimally configured and connected
- Regular communication with you to ensure operational objectives are being met
- Service Level Agreement targets which outline the timeframe in which we can deliver our support services to you
- Network monitoring and daily vital statistics are collated and reviewed to provide proactive monitoring of key infrastructure
Process
How Our Services Work
Our 24x7 monitoring systems allow us to manage your Internet links, your valuable information and databases, and your internal networks and servers.
If a network link fails, a server crashes, or a disk starts to run out of space our technical staff receive immediate notification and alerts. Our monitoring tools also provide a highly detailed set of reports on your network status, and allow us to diagnose performance issues rapidly before even an instance arises and becomes a real problem.
Customer IT issue
TechMatters Helpdesk
Remote assistance
